Service Canada operating procedures during COVID-19

Service Canada is a federal institution that is part of Employment and Social Development Canada. Service Canada provides Canadians with a single point of access to a wide range of government services and benefits.

Service Canada is ready to help.Their priority is the health and safety of all Canadians, while maintaining service to the public.In response to COVID-19, all in person Service Canada Centres are closed until further notice.In the meantime, you can access their programs and services online by clicking here.

Communication regarding summer programs

On 22 March, the Province of Nova Scotia declared a state of emergency to help contain the spread of COVID-19.

To comply with the public health restrictions, all spring and summer programs have been cancelled. As the public health restrictions are lifted, the Municipality will provide updates regarding programming that may become available.  

For up-to-date and further information on the provincial response to COVID-19 please see the provincial website.

Drop boxes available for payments

We now have drop boxes available for residents at each of our three Service Centres. If you are paying a bill using this method we ask that you only use cheques not cash.Please clearly mark the outside of the envelope with your name, account number and the amount of your payment. Receipts will be mailed out once your payment is processed.

A reminder, anyone wishing to make a payment may do so with the following methods:

  • Online via Paymentus (
  • Online via personal banking websites
  • Telephone banking
  • Mailing a cheque to the Upper Nappan Service Centre
  • Using the Pre-authorized debit form (call for a copy to be mailed to you)
  • Drop box at the Upper Nappan Service Centre, available seven days a week
  • Drop box at the Parrsboro Service Centre, available Tuesdays and Thursdays from 10 a.m. – 2 p.m.
  • Drop box at the Dr. Carson and Marion Murray Community Centre, available Tuesdays and Thursdays from noon – 2 p.m.

Special Collection Cancelled

Due to the COVID-19 pandemic and the work conditions required during a special collection, we are cancelling the annual Special Collection of metal, bulky items and construction and demolition debris, as outlined on the back of the 2020-2021 Collection Schedule. Residents are reminded that they are able to put out one bulky garbage item per garbage pickup. Please refer to your 2020-2021 Collection Schedule, or the Cumberland County Solid Waste App for clarification of a bulky item.

These are difficult times and we encourage all residents to abide by the health and safety guidelines distributed by our Federal and Provincial Governments during this pandemic.

At this time, curbside collection of household solid waste is deemed to be an essential service, and will continue. Residents are reminded that all by-laws concerning illegal dumping and solid waste collection remain in effect.

We apologize for any inconvenience this may cause.