Interim primary care access clinic in Cumberland County

The Warden received the following message from the Nova Scotia Health Authority on April 16, 2020 and was asked to have it shared widely.


A message from Dr. Aaron Smith, Co-Medical Executive Director, Northern Zone and Karen Pyra, Director, Primary Health Care, Northern Zone

Good day,

Nova Scotia Health Authority has established a virtual clinic for people in Cumberland County who do not have a family doctor or nurse practitioner. This is in addition to clinics that have recently opened in Truro and New Glasgow. The clinics will be operational through June 30, 2020, as a temporary measure to provide care for people who do not have a primary care provider during the pandemic.

We are working with a number of family doctors and nurse practitioners in Advocate, Amherst, Parrsboro, Pugwash, River Hebert, and Springhill who will provide appointments by phone to people in their area who are on the Need a Family Practice Registry. Anyone who does not have a primary care provider can add their name online at

The majority of the appointments will be by phone; there may also be video appointments. This is in keeping with the direction of physical distancing. The family doctors and nurse practitioners will determine if a patient needs to be seen in-person.

The participating family doctors and nurse practitioners provide same day or next day primary medical care for illness, injury, or more urgent health condition that requires prompt treatment, such as:

• Nausea, vomiting, or diarrhea
• Back, joint, or muscle aches and pains
• Earaches
• Mild headaches
• Eye irritation and infections
• Urinary problems
• Asthma (mild to moderate)
• Bites and stings
• Rashes, hives, and mild allergic reactions
• Cuts, scrapes, bruises, and other minor wounds
• Other minor conditions or minor injuries

People with two or more symptoms (fever, new or worsening cough, sore throat, runny nose, or headache) should complete the COVID-19 self-screen available at and then call 811 for advice, rather than make an appointment at one of these clinics.

All appointments at the primary care access clinics for unattached people must be arranged by phone. People who do not have a primary care provider and who are on the registry should call:
• Cumberland County: 1-855-597-2420 Monday – Friday, 9 am – 12 pm
• New Glasgow (serving Pictou County): 902-752-8643 Monday – Friday, 9 am – 12 pm
• Truro (serving Colchester East Hants): 902-899-2273 Monday – Friday, 9 am – 12 pm

Thank you.